Powering Digital Transformation with Scalable Integrations

Seamless System Integration for Digital Excellence

Customer Portal Implementation for One of the Largest US-Based Utility Companies

At 99oranges, we specialize in delivering end-to-end solutions that enhance business operations and secure customer interactions. One of our standout projects involved working with one of the largest U.S.-based utility companies to build a seamless, scalable customer portal. The project required integrating multiple applications with advanced authentication services and creating robust payment functionalities to serve a large user base.

Challenge:

The utility company needed a centralized customer portal capable of handling over 140,000 users, with secure authentication across multiple applications. In addition, they required efficient API development for their finance portal and integration with an external payment gateway. The goal was to streamline customer interactions, improve service accessibility, and ensure secure financial transactions, all while enhancing the overall user experience.

Solution:

Integration with IDCS for Authentication: We integrated multiple applications with Oracle Identity Cloud Service (IDCS) to provide a robust authentication framework. IDCS ensured that over 140,000 users could securely log in across various applications, streamlining the authentication process while maintaining compliance with security standards. This integration offered a single point of access for users, reducing friction and ensuring a seamless experience.
Customer Finance Portal API Development: To facilitate smooth financial interactions for customers, we developed APIs using Oracle Integrations for the customer finance portal. These APIs connected the portal to various internal systems and external services, ensuring that users could access their billing information, make payments, and review account details with ease.
Integration with JPMC Payment Gateway: To ensure secure and efficient payment processing, we integrated the customer portal with the J.P. Morgan Chase (JPMC) payment gateway. This integration enabled users to make payments seamlessly and securely, ensuring the system could handle a high volume of transactions while maintaining financial compliance and security.

Result:

The successful implementation of the customer portal empowered the utility company to provide a modern, user-friendly interface for over 140,000 customers. The integration with IDCS enhanced security and streamlined access across multiple applications. The development of custom APIs for the finance portal ensured customers could easily manage their accounts, and the integration with the JPMC payment gateway provided a reliable and secure method for handling transactions.

Overall, 99oranges helped the utility company transform their customer portal into a powerful tool that drives customer satisfaction, improves operational efficiency, and enhances security. The seamless integration of authentication, finance APIs, and payment processing has positioned the company for future growth while ensuring a smooth user experience.

Powering Digital Transformation with Scalable Integrations

Customer Portal Implementation for One of the Largest US-Based Utility Companies

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